Refund Policy

Last updated: October 27, 2026

1. General Rule

Ace Classic is free to play. Optional payments ("top-ups" or "donations") are exchanged for in-game virtual currency or items, which have no real-world monetary value. All payments are final and non-refundable, except in the cases below.

2. Eligible Cases

Duplicate charge for the same order.
Payment was successful but the virtual currency was not credited to your account.
Other technical errors on our side that prevented you from receiving what you paid for.

3. Not Eligible

Change of mind, or virtual items you have already received and used.
Accounts banned for violating the Terms of Service.
Loss of items or progress caused by account sharing, phishing, or game updates and rebalancing.
Wrong account name entered by you at the time of payment.

4. How to Request a Refund

Your account name.
Transaction ID and payment date.
Proof of payment (screenshot or receipt).

5. Processing

We review requests within 3–7 business days. Approved refunds are returned via the original payment method, or the missing virtual currency is credited to your account.

6. Contact

See our Contact page for our email, phone number, and business address.